Privacy Policy – Precision Vehicle Repair Centre

1. Who we are

Precision Vehicle Repair Centre ("we", "us", "our") is an automotive repair garage located at Unit C7A, Angel Road Works, Advent Way, London N18 3AH. We are the data controller for personal data collected through this website and our booking system.

2. What data we collect

Contact information — name, email address, phone number when you submit a contact or quote form.
Booking details — vehicle registration, service type, preferred date/time when you book online.
Photos — images of your vehicle you upload with a quote request.
Usage data — pages visited, time on site, browser type (only with your consent via analytics cookies).
Technical data — IP address, session identifiers (essential for the site to function).

3. How we use your data

To respond to your enquiries and provide quotes.
To manage your vehicle service booking and send confirmation/reminder emails.
To improve our website and services (analytics, with consent only).
To comply with legal obligations (e.g. invoicing, tax records).

4. Legal basis for processing

Contract — processing your booking and delivering the service you requested.
Legitimate interests — responding to enquiries, preventing fraud, improving our service.
Consent — analytics cookies (you can withdraw consent at any time via the cookie banner).
Legal obligation — retaining financial records as required by HMRC.

5. Cookies

We use two categories of cookies:

Essential cookies — required for the booking system, contact forms, and secure sessions. These cannot be disabled.
Analytics cookies — help us understand how visitors use the site. Only set with your explicit consent.

You can manage your cookie preferences at any time using the cookie banner at the bottom of the page, or by clearing your browser's local storage.

6. Who we share data with

We do not sell your personal data. We may share it with:

Email service providers — to send booking confirmations and reminders.
Google Analytics — anonymised usage statistics (only with your consent).
Legal authorities — if required by law.

7. How long we keep your data

Booking records — 7 years (HMRC requirement).
Contact/quote enquiries — 2 years from last contact.
Uploaded vehicle photos — 90 days after the quote is resolved.
Analytics data — as per Google Analytics retention settings (14 months).

8. Your rights

Under UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate data.
Erasure — ask us to delete your data (subject to legal retention obligations).
Restriction — ask us to limit how we use your data.
Portability — receive your data in a structured, machine-readable format.
Object — object to processing based on legitimate interests.
Withdraw consent — at any time for analytics cookies.

To exercise any of these rights, contact us at 020 8807 2111 or visit us in person. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Data security

All data is transmitted over HTTPS. Our servers are protected by firewalls and access controls. Uploaded files are stored in a private directory not accessible directly from the web. We review our security practices regularly.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.